Role Overview
We're looking for a
reliable and enthusiastic Weekend Retail Assistant
to join
The Hockey Centre
team in Woking.
This is a
customer-facing role
, working primarily on
Sundays (and Saturdays when available)
to ensure the shop runs smoothly and every customer enjoys an excellent in-store experience.
No hockey background is required — just a positive attitude and a willingness to learn. Full training is provided on products, systems, and processes.
Key Responsibilities
Customer Service & Sales
* Welcome and assist walk-in customers, creating a friendly and professional atmosphere.
* Provide advice on product selection, sizing, and suitability (training provided).
* Upsell complementary products such as shoes, grips, and accessories where relevant.
* Accurately process transactions using the POS system.
Retail Operations
* Keep the shop floor tidy, stocked, and visually appealing.
* Replenish stock from warehouse bins as needed.
* Assist with shop opening and closing routines, including cash handling.
* Maintain clean, professional displays and promotional areas.
* Support with stocktaking and general shop upkeep.
Team Support
* Work closely with the weekday retail team to ensure smooth handovers.
* Support events and try-on days where possible.
Minimum Standards & Probation
* Probation Period:
1 month, followed by a rolling contract with a 2-week notice period.
* Probation Review Covers:
Attendance, reliability, customer service, and ability to work independently.
Behavioural Standards
* Professional appearance, friendly and approachable.
* Punctual and reliable for all agreed shifts.
* Follows all store procedures (cash handling, stock, and till use).
* Takes initiative to maintain shop standards without being asked.
Skills & Attributes
* Confident, friendly, and professional with customers.
* Good communicator and team player.
* Basic numeracy for till work.
* Interest in sport or retail experience (desirable, not essential).
* Organised, reliable, and takes pride in presentation.
Rewards & Development
* Flexible hours (zero-hour contract).
* Full training provided on all systems and products.
* Opportunities to take on extra hours during busy periods or holidays.
* Great entry-level role for anyone looking to build experience in retail, sales, or sport.