About Our Client
Our client is a prominent player in the retail industry with a workforce of over 500 employees. With a reputation for delivering exceptional customer service, this company operates primarily in the online retail space, offering a diverse range of products to a wide customer base.
Job Description
* Respond to customer queries via email, chat, and social media platforms.
* Provide advice and guidance on product selection and availability.
* Process online orders and handle any issues relating to delivery or returns.
* Use a variety of digital tools to enhance the customer experience.
* Develop a deep understanding of the product range to better assist customers.
* Provide feedback to the wider team on customer needs and trends.
* Work with the team to resolve any issues that may arise during the night shift.
* Uphold the company's commitment to delivering exceptional customer service at all times.
The Successful Applicant
A successful Ecommerce Advisor (Nights) should have:
* A strong interest in the retail industry and ecommerce.
* Excellent communication skills, both written and verbal.
* The ability to work independently and as part of a team.
* Experience in a customer-facing role, preferably within an online retail environment.
* Knowledge of digital tools and platforms used in ecommerce.
* Strong problem-solving abilities and a customer-focused approach.
What's on Offer
* An annual salary range of £19,800 - £24,200.
* The opportunity to work in a vibrant and forward-thinking retail company.
* A supportive team environment with a focus on personal development.
* A comprehensive benefits package.
* A unique night shift role in the ecommerce sector.
We encourage all interested candidates who meet the job requirements to apply for this exciting opportunity.
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