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Customer Service Coordinator - Import Customer Care, Ipswich
Client:
MSC Mediterranean Shipping Company
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
37d8e86bb09b
Job Views:
14
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Customer Service Coordinator - Import Customer Care
Part Time (4 days per week - 9:00-17:30, Temporary (6 months))
We are looking for a Customer Service Coordinator to work within our Import Customer Care team.
Excellent communication skills are required to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Customer Care team to ensure all aspects of the role are handled efficiently and accurately, within the set KPIs.
At MSC Group UK, our success is a result of the skill and hard work of all of our team members. Our team does not just work for us; they develop and grow with us.
Skills and experience you'll bring to us
At MSC, we work as a team. We require someone with an excellent work ethic and attention to detail to keep excelling. We would like you to bring strong teamworking skills, as well as drive and determination to excel in your role, to develop both the team and yourself.
You will need strong communication skills and an eye for detail. Daily, you will use your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level of service to all MSC clients.
How you will help us and what you can expect
In this role, you will provide efficient and effective customer service and communication to our customers worldwide, ensuring their shipping documents are accurate and error-free. This is your chance to work with the team to deliver the customer service you would want to receive and contribute significantly to our success.
The key responsibilities for this role include:
* Manage your workload and communicate effectively with a polite telephone manner to resolve queries.
* Process work in line with client requirements and MSC UK performance standards, resolving customer enquiries quickly and professionally.
* Understand and collaborate with all internal departments as required.
* Ensure full recovery of all applicable costs related to your role.
* Be a team player, contributing ideas for efficiencies and service improvements.
* Run KPI reports and discuss findings with the team as needed.
* Support the team with training and coaching for new and existing members.
If you believe this is the next step in your career, please apply now.
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