Role Overview
In this role, you will assist the Store Manager in the day-to-day running of the store, ensuring KPIs are met. In the absence of the Manager, you will be the first point of contact, motivating the team to drive sales and provide exceptional customer service while exceeding targets and maintaining business standards.
Key Responsibilities
* Provide considerate and responsible service to customers throughout their visit.
* Handle inquiries and complaints professionally, resolving issues promptly.
* Maintain personal appearance and dress standards in line with company guidelines.
* Understand and utilize the Customer Service measuring programme and Customer Satisfaction Surveys.
* Achieve and exceed sales targets where possible.
* Interpret relevant Oracle reports.
* Use in-store devices effectively, encouraging the team to do the same.
* Analyze store data such as Footfall, ATV, and Conversion using the dashboard.
* Engage customers with visual techniques to encourage purchases.
* Implement weekly briefs and ensure all merchandise is correctly priced and displayed.
* Keep stock displays clean and presentable.
Training & Development
* Develop internal staff and promote within the group.
* Track staff progression via the Training and Development site and e-assessments.
* Assist with recruitment, inductions, and training of new staff.
* Prioritize management development through the Trainee Management Academy.
Skills, Experience & Knowledge
* Strong verbal and written communication skills.
* IT proficiency in Microsoft Outlook, Word, and Excel.
We offer our employees benefits such as a Discretionary Bonus Scheme, Staff Discounts, Pension Scheme, and Personal Development opportunities.
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