Job Description
3rd Line Engineer
Kingston upon Thames (hybrid working - 3 days per week onsite)
Up to £53k plus benefits
A cutting-edge software business is looking to hire an experienced 3rd Line Engineer to join their expanding team. This is a customer-facing, Azure-heavy support role with a strong software and cloud infrastructure focus.
You'll be the go-to technical expert for escalated software issues, delivering high-quality service across cloud-based systems and modern Microsoft environments.
Responsibilities:
* Handling advanced software support queries and escalations
* Deploying and managing Azure App Services and Blob Storage
* Supporting and maintaining Azure SQL Databases
* Working with CI/CD pipelines and cloud-based apps
* Acting as the final escalation point before engineering/development teams
* Monitoring cloud services to ensure high system availability
* Providing support during rollouts and upgrades (remote and on-site)
* Participating in an on-call rota for enhanced client support
Requirements:
* Strong background in Azure cloud services, infrastructure and application support
* Experience with App Service, Blob Storage, SQL DB, Azure AD, and Entra
* Ability to troubleshoot, escalate, and resolve complex software issues
* Passion for customer service and emerging tech
* Ideally Microsoft AZ-900 or AZ-104 certified
#J-18808-Ljbffr