Customer Service Advisor
Newcastle upon Tyne- 5 days Onsite
Contract role (6 months)
Day rate- competitive TBD
The Role
Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.
Key Responsibilities
* Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls.
* Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment.
* Compliance: Managing sensitive data strictly in line with GDPR requirements.
* Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels.
Requirements
1. Mandatory: Previous experience in a Call/Contact Centre and Customer Service.
2. Desirable: Background in Financial Services, Personal Loans, or CRM systems.
3. Skills: Strong coll...