Job Description
Concierge | £25,201 per year | Full-time, 35 hours per week (rota-based)
Croydon / South-East London
The role
Do you have experience creating safe, welcoming environments where people feel respected and supported? Are you calm under pressure and confident handling day-to-day building safety, resident needs, and unexpected situations?
As a Concierge at Quo Vadis Trust (QVT), you will play a key role within a 24-hour supported housing scheme. You will be a consistent, professional presence who helps residents feel secure in their homes while ensuring the building is safe, clean, and well maintained.
This is a practical, people-facing role that combines customer service, building safety, and tenancy support. You will work as part of a wider team to support residents living with mental health needs.
Key Responsibilities:
1. Provide a welcoming and professional presence to residents and visitors
2. Support tenancy sustainment within a 24-hour housing scheme
3. Respond appropriately to incidents, emergencies, and on-call situations
4. Carry out regular health, safety, and fire alarm checks
5. Maintain accurate records using the organization’s client management system
6. Complete room, property, and saf...