Administrative Assistant (Professional Education Team)
The post holder will provide comprehensive, efficient and effective administrative and secretarial service to the Professional Education Team To develop good working relationships with all levels of staff (Trust wide and externally) in order to promote the work and services of the Professional Education Team. The post holder will demonstrate an attitude which respects and values service users' and their carers. The post holder will embrace the core values of the organisation and adopt the Principles of Recovery. These principles will recognise the need to: o Promote safe practices o Value the aims of service users o Work in partnership and offer meaningful choice o Be optimistic about the possibilities of meaningful change o Value social inclusion
Main duties of the job
Accurately maintaining Advanced Clinical Practice database. Will involve administrative support to Preceptorship Team assisting in the management of the email inbox, master list database of preceptee activity, and support in collation of data for reporting purposes. Will be required to oversee the scheduling of Preceptorship events and subsequent booking of venues.
Will be required to support the wider Professional Education Team with administrative duties covering; Allied Health Professionals, Clinical Psychology and Nursing students, inclusive of direct communication with external Stakeholders and the management of student information and supporting reporting processes.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job responsibilities
Generic Responsibilities for all staff:All post holders will agree to:Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.
Role model the values of the Trust Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support in all activities and interactions with employees, service users and other stakeholders
Challenge the stigma associated with mental health and learning difficulties.
Comply with the Duty of Candour, defined by Francis as: 'The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.Work across professional and organisational boundaries to improve services for all.
Maintain their specific knowledge base and develop new skills.
Value the contribution of the patient/ service user voice.
Operate within any organisational codes of practice or those from a relevant professional body.
Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
Take responsibility for the accurate and timely collection and recording of data and ensuring all personally identifiable information is protected and used only for the purposes for which it was intended.
Comply with all health and safety legislation and local policies and procedures.
Adhere to all organisational policies.
Have knowledge and understanding of technology in the workplace which is sufficient to maintain their efficiency and also how technology can empower service users in a digital environment.
Comply with the NHS Constitution in relation to the staff responsibilities that it sets out for NHS employees.
Attend a one day Just and Learning & Civility and Respect training workshop.
Be an ambassador for Just & Learning and Civility & Respect following the training.
Positively advocate the just and learning culture within your team.
Be a confident supporter and implementer of the Trust CARES Values including Civility & Respect within your team.
Support their team/services to create a positive environment for Just and Learning Culture.
Participate in Just and Learning Culture events.
Bring Just and Learning Culture updates/information to the attention of team members and other MCT colleagues they work with.
Support and encourage the sharing of concerns about the safety and quality of care with senior leaders with the aim of improving safety and quality.
Actively participate in creating an open culture within your team so that concerns and difficulties can be discussed safely and respectfully.
Speaking up in the event that they are exposed to incivility between colleagues in the workplace #iwillspeakup.
Listening and understanding others who have concerns and taking a collaborative approach to work towards a solution to improve civility and respect.
This job description is intended as an outline indicator of general areas of activity and will be reviewed in light of the changing needs of the Trust in consultation with the postholder.
Person Specification
Qualifications
* Educated to GCSE standard
* RSA3 in IT packages or equivalent
* NVQ 3 Business Administration
Skills
* Excellent customer care awareness skills
* Good verbal and written communication skills
* Friendly, helpful approach
* Good interpersonal and organisational skills
* Ability to develop, operate and maintain filing systems both manual and electronic
* Ability to prioritise own workload and work to defined timescales
* Ability to work on own initiative
* Willingness to work flexibly
* Ability to travel between sites as required
* Excellent understanding/application of confidentiality and data protection.
* Ability to adapt to changing demands
* Ability to present factual information and refer questions to others where appropriate
Experience
* Use of Microsoft Packages Use of e-mail system Use office equipment appropriately Working as part of a team
* Experience of working within the NHS or related healthcare experience
Knowledge
* Experience of working in an office environment Experience of arranging meetings and taking minutes
Values
* Continuous improvement - committed to making improvements to our services for the benefit of all.
* Accountability - taking ownership to anticipate, develop and deliver high quality care.
* Respect - how we treat others in an inclusive and supportive way.
* Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
* Support - actively supporting others with compassion and courage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Professional Education Team Co-ordinator
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