Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
The Strategic Account Specialist plays a pivotal role in driving strategic growth, customer satisfaction, and long-term retention across Axalta and U-Pol accounts. This role is designed for a professional who can seamlessly bridge operational excellence within bodyshops and strategic alignment with executive stakeholders. Driving Change through process optimisation and change management.
With a focus on process optimisation, the Strategic Account Specialist leads initiatives that enhance efficiency, compliance, and profitability within customer operations. Simultaneously, they cultivate and manage relationships at all levels from shop floor technicians to C-suite executives ensuring that Axalta and U-Pol solutions are fully integrated into the customer's business strategy.
Key Responsibilities:
* Serve as the primary relationship manager for assigned accounts, engaging stakeholders from operational teams to senior executives.
* Lead bodyshop process optimization efforts, ensuring consistent application of Axalta and U-Pol workflows, SOPs, and performance standards.
* Develop and execute strategic account plans that align technical, operational, and business objectives.
* Facilitate executive level meetings, presenting tailored value propositions and supporting strategic decision-making.
* Act as a trusted advisor to C-suite stakeholders, translating operational insights into strategic opportunities.
* Identify and resolve customer challenges through cross-functional collaboration and continuous process improvement.
* Maintain structured communication and documentation in Salesforce (SFDC), ensuring visibility and accountability.
* Drive paint conversion initiatives, coordinating with distribution partners to ensure smooth transitions and sustained support.
* Promote customer education through Axalta Training Classes and Local Performance Groups.
* Leverage digital tools (Salesforce, SharePoint, MS Office) to enhance productivity, reporting, and collaboration.
Job Requirements:
* Bachelor's degree or 3-5 years of experience in the Automotive Refinish industry.
* Proven expertise in bodyshop operations, process management, and customer support.
* Demonstrated success in engaging and influencing senior executives and decision-makers.
* Strong understanding of the collision repair, commercial transportation, and industrial sectors.
* Ability to operate autonomously in fast-paced environments with a high degree of professionalism.
* Exceptional interpersonal, presentation, and communication skills.
* Team-oriented with a proactive approach to achieving regional and organizational goals.
* Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce).
* Willingness to travel up to 50% of the time.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.