EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are. What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter. We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.
As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders. Let’s build what’s next — together.
At EBANX’s IT team you don’t just manage systems and infrastructure. You ensure that our technology, which connects millions of people to global companies, runs flawlessly every day. Here, every solution you create has a direct impact on the revolution of digital payments, making our work truly Out Of The Ordinary.
We believe it is possible to create a diverse, equal and inclusive environment. #ebanxlife
What your day-to-day will look like
* Monitor and manage the internet link, ensuring stable and continuous connectivity
* Support the internal network, focusing on the configuration and maintenance of access points (APs)
* Manage IT assets, controlling inventory and the equipment lifecycle
* Provide support for on-site corporate events, ensuring the required infrastructure is in place
* Deliver priority support to company executives (VIP)
* Perform the onboarding process for new employees, configuring devices via Autopilot for Windows and Mac (iOS)
* Ensure proper and secure formatting of IT devices
* Apply ITIL framework principles to ensure quality and efficiency in support processes
* Use the ServiceNow platform for configuration, implementations, catalog creation, and API integrations
* Collaborate with different organizational levels, maintaining clear and objective communication
* Act proactively, focusing on service excellence and meeting the agreed SLAs for IT support and demands
* Provide support for Microsoft Entra ID (Azure AD), configuring identity synchronization, user and group management, conditional access policies, and multifactor authentication (MFA), as well as applying security configurations to protect the cloud infrastructure
* Support the administration of Google Workspace, including account creation and maintenance, permission control, application of security policies, and user support for tools such as Google Drive, Gmail, and Google Meet
What you need to shine in this role
* Proven experience in technology infrastructure and support
* Knowledge of networks, firewalls, and information security
* Ability to manage devices via Windows and Mac Autopilot
* Knowledge of the ITIL framework and its best practices
* Experience with the ServiceNow platform (configuration, implementation, and integration)
* Strong interpersonal communication skills and the ability to support all levels of the company, with a focus on VIP support
* Proactivity and commitment to excellence in service delivery
Bonus points if you have
* Development and automation skills
* Knowledge of Microsoft Intune (Configuration and Compliance Policies)
* Knowledge of Networking and Security (Zero Trust) for hybrid environments
* Advanced English
EBANX offers:
* Performance Bonus: Annual bonus program based on company results
* Meal Allowance: Monthly allowance to support your meals
* EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth
* EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning
* Language Classes: Language classes to support your personal and professional development
* Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs
* Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance
* Well-being Program: Access to activities and resources that promote physical and mental health
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