Data & Systems Analyst
Ciphr has a new exciting opportunity for a Data and Systems Analyst to join the team as we continue to grow and develop.
At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles.
We want to give you the opportunity to embrace your role with Ciphr and, in return, we can offer you an open and friendly work environment where your input and ideas are welcomed.
If you are interested in a change, have a look below at what we can offer you.
Location
This is a hybrid role, where you will spend an average of 2 days per week with the team in our Reading office.
In a nutshell
Your role will be to support the Head of Operations by owning and optimising key operational business systems and applications, ensuring data integrity, and delivering insightful analysis and reporting. You’ll be responsible for managing data and process flows across customer operations, ensuring seamless integration with other business applications, and collaborating with stakeholders to align operational systems and data insights with wider business goals.
What you’ll be doing
You’ll:
* Act as the system owner for Zendesk and Wrike, ensuring they are configured and maintained to meet business needs
* Develop and maintain reporting dashboards and analytics for all areas of customer operations
* Coordinate and generate a suite of weekly and monthly reports that support the operation KPI’s through to board level performance metrics
* Monitor and manage data integrity across systems, identifying and resolving inconsistencies
* Design and optimise data and process flows to support efficient operations
* Ensure integrations between Zendesk, Wrike, and other business applications are streamlined and effective
* Collaborate with stakeholders across departments to ensure systems and data processes support broader business objectives
* Provide training and support to users of Zendesk and Wrike to ensure best practices are followed
* Stay up to date with system updates and industry best practices to continuously improve system usage and performance
What you’ll need to succeed
Essential
* Proven experience managing business systems
* Strong analytical skills and experience with data reporting tools (e.g., Power BI, Excel, SQL)
* Experience in managing data integrity and process optimisation
* Understanding of system integrations and API-based workflows
* Excellent problem-solving skills and attention to detail
* Strong communication and stakeholder management skills
* Ability to work independently and manage multiple priorities
Desirable
* Specific experience of working with Zendesk and/or Wrike
* Experience in a customer operations or SaaS environment
* Familiarity with CRM systems and customer journey mapping
* Knowledge of automation tools and scripting (e.g., Zapier, Python)
What we offer you:
Ciphr has a benefits package which has you and your family in mind. As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer:
* 30 days annual leave plus bank holidays
* Family National Trust Membership
* Birthday day off
* Religious holiday swap
* Family forming support - e.g., time off for family forming appointments or to support your partner
* Enhanced maternity and paternity leave
* Work from Anywhere for 4 weeks per year
* Volunteering days for 2 days per year
* Cycle to work scheme
* Pension
* Health cash plan
* Life assurance
* Technology/home improvements Loans
* Perks at Work – access to exclusive discounts, cinema tickets, etc.
* Regular training
* £1,500 employee referral scheme
* Medical Cover and Dental cover (after 6 months’ service)
* Income Protection insurance (after 12 months’ service)
About Ciphr:
Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.
Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.
We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!