Overview
As a Store Manager at Booker, you’ll be free to use your skills to help our business grow. It’s an exciting opportunity to really let your talent shine. And best of all, it’s not just Booker that benefits. A big part of your role will be making sure we’re meeting customers’ needs, by building a rapport with local business owners, seeking them out and listening to what they want. From cafes, pubs, restaurants and caterers to retailers like corner shops and newsagents, you’ll help all kinds of businesses to thrive.
Booker is no ordinary retailer. Our stores, or Business Centres as we refer to them, work mostly with local B2C customers, which means they have a positive impact in the towns and communities where they’re based. We offer much more than just the right products at the right price. We also take our customer relationships to the next level, for example recycling fat for a local fish and chip shop or providing support to a fledgling business.
Responsibilities
* Inspire your team to perform at their best, while supporting managers and driving sales.
* Take total responsibility for store performance and decision-making when things go right or wrong.
* Lead with a commercially-minded approach to offer the best choice, price and service.
* Ensure health, safety and legal compliance as a priority; run a secure, compliant store.
* Raise customer satisfaction by using your expertise to improve the customer experience and foster proactive engagement with customers.
* Work on improving profits through total customer focus and initiative.
Qualifications & Experience
* Experience in the food sector preferred.
* Ability to build rapport with customers and develop teams; strong management skills.
* Demonstrated capability to multi-task in a fast-paced business that includes online and delivery services.
* Commercial mindset, attention to detail, and a passion for the store’s success.
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