Job Description
Role: 1st or 2nd Line IT Support EngineerLocation: Blackburn (Hybrid Working)Salary: Up to £35,000 (depending on experience)
A growing and forward-thinking Managed Service Provider based in Blackburn is looking for a 1st or 2nd Line IT Support Engineer to join their expanding technical team. This is a great opportunity for someone who enjoys working across a variety of technologies while supporting multiple clients in a fast-paced MSP environment.
You’ll be part of a collaborative support team providing high-quality technical support to a range of businesses, resolving issues efficiently and delivering excellent customer service.
The Role
As a 1st or 2nd Line IT Support Engineer, you’ll be responsible for supporting users with a wide range of IT issues, ensuring systems run smoothly and clients receive a high level of service.
Key responsibilities include:
Providing 1st and 2nd line technical support via phone, email, and remote toolsTroubleshooting hardware, software, and networking issuesSupporting Microsoft 365 environments including user administration and troubleshootingManaging Active Directory, user accounts, and permissionsAssisting with device setup, configuration, and deploymentsEscalating more complex issues to senior engineers where requiredMaintaining accurate documentation and updating tickets within the service desk system
What We’re Looking For
Experience working in a 1st or 2nd Line IT Support role (MSP experience is beneficial)Strong knowledge of the Microsoft stack (Windows, Microsoft 365, Active Directory)Understanding of networking fundamentals (DNS, DHCP, TCP/IP)Experience supporting laptops, desktops, and user environmentsStrong communication and customer service skillsA proactive attitude and willingness to learn new technologies
What’s On Offer
Salary up to £35,000 depending on experienceHybrid working flexibilityBirthday day offPaid volunteering daysSupportive team culture with opportunities to grow your technical skillsExposure to a wide range of technologies and client environments
This is an excellent opportunity for someone looking to develop their IT career within a supportive MSP environment, gaining hands-on experience with modern technologies and progressing their technical skillset.
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
SER-IN