Customer Service Advisor
Full time; Monday to Friday, 9 am to 5 pm
Permanent Employee
Previous admin experience desirable
Based at our Head Office in Stafford Park, Telford
Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion if you're looking for a career and not just a job, apply now!
Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether youre working on inbound calls or emails well train you to give exceptional customer service. You are never just a cog in a wheel.
We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need.
Experience of webchat is desirable but not essential.
Benefits
What's in it for you? Please take the time to read our extensive list of benefits below:
Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
Your birthday off, so you always enjoy your birthday!
External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
Free Christmas party the best you'll ever go to!
Free Onsite Parking
Free tea, coffee, chilled water, soft drinks
Pension Scheme
Free Summer BBQ and social other events
We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company
We care about our employee's mental and physical health with extra strong health and safety practices across the business
An environmentally conscious company
This is an incredible opportunity to join a rapidly growing company, don't hesitate to apply now.
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