An exciting opportunity has arisen for an Elective Bookings Team Leader to join the General Surgery and Urology Waiting List Bookings Team at Frimley Park. This is an onsite role based at the Archipelago offices on Lyon Way, Frimley.
The postholder will work closely with all clinical areas to support the Trust's targets, i.e. referral to treatment and cancer targets and be responsible for the day to day management of the staff including induction, appraisal and initial performance management.
As a key member of the team, the postholder will play an integral role in supporting the Elective Bookings Team and ensuring the smooth and efficient management of patient pathways.
Main duties of the job
* To manage staff on a day to day basis including induction, appraisal and initial performance management.
* To support the Patient Pathway Co-ordinator to create and maintain Standard Operating Procedures (SOPs) for staff
* To support the Trust in delivering NHS targets.
* To respond in a timely fashion to all administrative duties within the team.
* To be multi‑skilled in your working role and able to assist in all areas of the department as and when required.
* To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.
* To liaise with the Clinical team and Patient Pathway Co-ordinator/Service Manager to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise.
* To ensure capacity is fully utilised and to escal ate when demand exceeds capacity available and there is a potential patient risk to performance and patient safety.
* To adhere to the Trust values of being committed to excellence, working together and facing the future.
* To attend specialty meetings for your lead specialty as and when required.
* Follow all Trust and local policies and procedures at all times.
* To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal.
* To use Microsoft Office applications (including Outlook, Word, Excel, and Teams) effectively to support day‑to‑day operational, administrative, and reporting requirements.
About us
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Experience
* Experience of working within a team/office environment
* Working in the NHS either in a hospital/private practice/GP setting
skills /knowledge
* Ability to prioritise workload
* Office management.
* Ability to communicate clearly.
* Understanding of medical terminology
* Knowledge of NHS targets
Qualifications
* Good education GCSE standard or equivalent experience
* NVQ level 3 Admin or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£29,812 to £32,715 a yearper annum incl HCAS
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