Patient Services and Concierge Coordinator
Private Doctors Surgery : North Leeds (LS8)
Salary: Circa A GBP 14 : A GBP 16 per hour dependent on skills and experience
Hours: Midday : 6pm, Monday to Friday, with Saturday hours to be discussed
Site:based role : no hybrid working
The Private Doctors are an award:winning private medical practice based in North Leeds, providing same:day concierge GP consultations and premium patient care services.
Due to continued growth, they are now looking to recruit an experienced Patient Services and Concierge Coordinator to join their existing team.
The Opportunity
Reporting directly to the Practice Manager, you will play a key role in delivering an exceptional patient experience from first contact through to ongoing support and aftercare.
This is a highly patient:focused position where you will be responsible for managing patient communications both face:to:face and over the telephone, ensuring every patient receives a warm, professional, and seamless experience throughout their journey.
We are looking for someone who combines warmth, professionalism, and emotional intelligence with exceptional organisational skills. You should feel confident supporting patients through what can sometimes be sensitive or stressful situations, while delivering a polished, high:end service experience throughout.
This role would particularly suit someone with experience within a private healthcare, aesthetics, cosmetic, wellness, dental, or premium clinic environment, where delivering exceptional patient care and managing sensitive appointments is part of the day:to:day role.
Key Responsibilities
Care of patients within reception and waiting areas
Answering incoming calls and responding to emails professionally and efficiently
Patient appointment scheduling and diary management
Preparation and filing of patient notes
General housekeeping within reception, waiting areas, and WCs
Performing administrative tasks including letters, clinic printed materials, patient surveys, and new patient packs
Conducting follow:up calls with patients
Screening calls to appropriately risk assess patients prior to arranging appointments
Providing administrative assistance including photocopying, filing, archiving, and sorting post
Supporting the smooth day:to:day running of the practice while maintaining a calm and welcoming environment
Skills and Experience Required
Excellent customer service, interpersonal, and communication skills
Outstanding listening skills with the ability to empathise with patients needs and concerns
A calm, discreet, and professional approach when handling sensitive situations
Ability to convey positivity and reassurance in all interactions with patients and colleagues
Strong team player with a collaborative approach
Ability to effectively prioritise patient calls and appointments
Confident managing multiple tasks simultaneously within a busy environment
Exceptional personal organisational skills and attention to detail
Strong IT and administrative skills
Good problem:solving ability and initiative
Highly motivated with a proactive approach to work
Previous experience within a GP surgery, private medical practice, aesthetics clinic, or similar patient:facing environment would be highly beneficial.
If you feel your skills and experience match the above criteria, please submit your CV by return.
INDHS
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