Job description
Receptionist / Administrator
Location: Ballymoney
Hours of Work: 37 hours per week
Monday to Thursday: 9:00am - 5:00pm
Friday: 9:00am - 4:30pm
Rate of Pay: £ per hour
Purpose of the Role
We are seeking an organised and professional Receptionist / Administrator to provide comprehensive administrative, clerical, and reception support to ensure the smooth and efficient operation of the Corporate Services Department. The successful candidate will be responsible for handling confidential information and delivering excellent customer service to both internal and external stakeholders.
Key Responsibilities
Greet visitors, maintain visitor records, and issue visitor badges.
Perform a range of administrative duties including filing, document preparation, meeting coordination, and minute-taking.
Manage incoming and outgoing mail, including Royal Mail collections and distributions.
Order and maintain office supplies and stationery.
Maintain meeting room bookings and electronic diaries.
Process compliments and complaints in accordance with company procedures.
Input and maintain accident and incident records and prepare reports where required.
Assist with website and social media updates.
Support organisational surveys, data collection, and reporting activities.
Assist with compliance audits and corporate administration projects.
Handle petty cash, raise purchase orders, and support invoicing processes.
Produce and distribute staff identification cards.
Support the planning and coordination of corporate events.
Provide recruitment administration support to the HR team when required.
Monitor compliance with registration requirements and maintain accurate records.
Essential Requirements
Experience
Minimum 12 months' administrative experience in a busy office environment.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Qualifications
Minimum of 4 GCSEs (or equivalent) at Grade C or above, including English and Mathematics.
Skills and Abilities
Excellent communication and interpersonal skills.
Strong customer service skills.
Excellent organisational and time management abilities.
High level of accuracy and attention to detail.
Ability to maintain confidentiality and handle sensitive information.
Ability to work independently and as part of a team.
Flexible and adaptable approach to work.
Knowledge
Awareness of GDPR and Data Protection requirements.
Desirable Criteria
Previous experience in a receptionist or customer-facing role.
Experience updating website or social media content.
Administrative or IT qualification (ECDL, RSA/OCR Word Processing or equivalent).
Additional Information
The successful candidate will be expected to maintain strict confidentiality and may occasionally be required to support activities outside normal working hours. Flexibility and a positive, professional attitude are essential.