Ecommerce Merchandising Executive
Contract type: Fixed Term Contract (12 months)
Location: Hatfield/Sunderland (hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Associate
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value. We’re Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket. Ocado.com is the only place to shop a full range of M&S food online and the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same‑day grocery delivery service.
About The Team And The Role
We want to make the shopping experience for our customers simple, smart and inspiring, whilst hitting commercial goals. As part of the Merchandising team, it’s our job to inspire customers and ensure all events follow a smooth customer journey through brilliant shop‑keeping. As an Ecommerce Merchandising Executive, you will play a key role in planning, briefing, executing and optimising onsite merchandising on Ocado.com. You will collaborate with various stakeholders and creative teams to deliver campaigns on time, use merchandising levers to optimise the site to drive trade and continuously review and act upon performance data.
What You’ll Do
* Review and analyse data & insight to report on ecommerce KPI performance, with actions to improve performance.
* Utilise all available merchandising levers to drive conversion and customer experience.
* Execute the Merchandising & Campaigns plans.
* Use various systems to launch, optimise and update campaigns, product listings, content and key pages, including media assets and tagging.
* Build collaborative relationships with key stakeholders across the business.
* Monitor other ecommerce sites to share best practice and innovation that drives optimisation and testing within Ocado.
Who you are
* Excellent attention to detail and ability to deliver accurate and high quality work.
* Competent and confident working on internal systems, spreadsheets and PowerPoint presentations.
* Excellent communication skills, both written and verbal.
* PC literate, including Excel, and quick to learn new internal systems.
* A problem solver who is organised and able to balance multiple priorities at once.
* Customer focused – you understand customer needs to deliver a fulfilling experience.
* Results oriented – proactive and focused on delivery of successful outcomes, taking ownership of issues and decisions based on solid data and insights.
What’s In It For You
By joining Ocado Retail you’ll experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, option to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
We treat all applications respectfully and fairly. If your application stands out, a Talent Partner will contact you for an initial call to review the next steps. We appreciate the time and effort many people put in to apply.
Everyone’s welcome
We’re an equal opportunities employer. That means that we treat all potential colleagues fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
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