Summary:
We are currently seeking an organised Administrator with strong scheduling and planning skills to support the rollout of our client’s new project. You’ll play a key role in coordinating field teams to carry out surveys, managing timelines, and ensuring smooth day-to-day operations from start to finish.
Key Resposibilities:
* Plan daily schedules for multiple field teams to carry out Smart Meter surveys and installations.
* Ensure a smooth and positive customer journey throughout the installation process.
* Monitor programme progress to achieve high installation rates.
* Maintain accurate data records in corporate systems.
* Create work schedules for a variety of field resources.
* Build effective working relationships with other teams to meet project milestones.
* Align customer service processes with work schedules and project requirements.
* Be a visible and proactive presence within the team, adopting best practices to deliver high-quality outcomes.
* Identify opportunities for continuous improvement across end-to-end processes to maximise efficiency and customer satisfaction.
Ideal Candidate:
* A proven track record in delivery of great customer service, ideally currently working in a customer service role.
* Creating work plans and schedules to multiple field-based resources (preferred but not essential)
* Working to tight deadlines with a focus on delivery targets
* Working on multiple systems with a ‘can do' approach to learning new work management tools.
* Well-organised and self-sufficient work ethic
* Effective in working as part of a team or under own initiative.
* The ability to work under pressure and resolve issues by good decision making.
* Excellent communication, planning and organising skills.
* The role will require the candidate to use multiple IT systems, including Microsoft applications (Outlook, Excel, Dynamics 365 and Teams) and internal software.
This is a role you can make your own. You must be flexible in your approach and need to have a voice to influence change, contributing to the successful delivery of Smart Meter installations.
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency