Job Responsibilities
* Focus mainly on complex/decision samples and special equipment-related service delivery activities without direct customer interaction, emphasizing customer interactions.
* Support the Customer Service organization in managing orders and invoices for new business, streamlining processes, and facilitating handovers.
* Proactively manage orders to ensure an excellent customer experience.
* Monitor and ensure delivery of service commitments by adjacent functions.
* Provide relevant information to Customer Service Experience (CSX) and Business units to secure superior customer service.
* Comply with Henkel Corporate Standards at all times.
* Manage the sample and special equipment order entry process for the respective region.
* Coordinate requests for samples via Service Cloud using the ACE sample request platform/Ariba and handle special equipment orders via email to Service Cloud.
* Ensure transparent communication regarding ticket and sample status.
* Execute complex order placements in SAP.
* Serve as the internal single point of contact for samples and special equipment in the respective region.
* Support the predefined network strategy for sample and special equipment fulfillment across various fulfillment types and strategies.
Qualifications & Skills
* Customer-focused attitude with excellent communication skills.
* Previous experience in customer service, supply chain, or logistics roles.
* Strong organizational and time management skills, problem-solving abilities, and influencing skills.
* Experience with import/export, MS Office, SAP, Salesforce Service Cloud, and understanding of Order To Cash processes is advantageous.
Core Competencies
* Deliver results, communicate effectively, be accountable, and collaborate.
* Planning and organizing, customer focus, analyzing alternatives, building customer loyalty, and operating customer systems.
Benefits
* Flexible work scheme with hybrid model and work-from-anywhere policy for up to 30 days/year.
* International growth opportunities.
* Health and preventive care programs aligned with global wellbeing standards.
* Gender-neutral parental leave of at least 8 weeks.
* Employee Share Plan with voluntary investment and company matching shares.
* Performance bonuses and incentives.
* Competitive pension and life assurance, with company contributions up to 10% of basic salary.
* 27 days of annual leave plus 8 bank holidays.
* Celebration vouchers.
At Henkel, we value diversity and encourage applications from all backgrounds, perspectives, and experiences. Join our team and bring your unique qualities to us!
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