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Job Summary
Wisbech Primary Care Network (PCN) is recruiting a
Job Summary
Wisbech Primary Care Network (PCN) is recruiting a Care Coordinator to support patient care in the development of the Primary Care Network.
The appointed Care Coordinator will primarily be based at Trinity Surgery. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.
Main duties of the job
The Care Coordinator Role Is a Critical And An Evolving Post With Overall Responsibility To Help Patients Access The Right Services First Time And Will Include:
Providing a point of contact for both staff and patients in coordinating care and will help to deal with incoming queries
Identifying patients from a task list to arrange follow-up appointments with the most appropriate clinician, liaising with our clinical teams or other outside agencies to implement treatment plans and ensure appropriate services to maximise the health and quality of life for the patients.
Providing administrative support to support the delivery of clinical work streams
Collating monthly patient utilisation data
Ensuring the directory of services remains up to date
About Us
The PCN has a population of approximately 50,000 patients and comprises of 4 Practices North Brink Practice, Trinity Surgery, Clarkson Surgery and Parson Drove Surgery. The post holder will work alongside clinicians and other staff across the Wisbech Network as part of a multi-disciplinary team.
Details
Date posted
12 August 2025
Pay scheme
Other
Salary
£12.21 an hour £23,874 per year
Contract
Permanent
Working pattern
Full-time
Reference number
W0012-25-0001
Job locations
Wisbech Primary Care Network Ltd
7 North Brink
Wisbech
Cambridgeshire
PE13 5JZ
Trinity Surgery
29 St. Augustines Road
Wisbech
Cambridgeshire
PE13 3UZ
Job Description
Job responsibilities
Run audits and searches where necessary to identify patients for review.
Serve as the point of contact for practice staff, providers, care teams, family/caregivers and community resources where indicated, responding with empathy and respect.
Help people manage their care needs by answering queries, making and managing appointments and ensuring that people have good quality written or verbal information relating to their care.
Arrange appointments or patients as directed by clinicians, following identification or urgent and non-urgent clinical needs.
Complete health questionnaires with patients to assess health status and risks of developing certain conditions, and refer where applicable to the relevant healthcare provider.
Refer patients to the appropriate team member and make referrals on behalf of the team.
Monitor referrals to ensure tasks are completed and care delivered by keeping in regular contact.
Signpost patients to appropriate community or local services.
Support the PCN to deliver quality metrics, such as QOF, KPIs and locally commissioned enhanced services.
Collating and reviewing the Impact and Investment Fund data
Where necessary, attend multi-disciplinary team meetings providing administration and documentation as required.
Document and monitor aspects of patient coordination and service delivery, supporting data collection and audit using the practices clinical system.
Work closely with and refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service.
Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.
Please do not delay in submitting your application, as we may close the application window earlier than 25 August if we have a high number of applications
Job Description
Job responsibilities
Run audits and searches where necessary to identify patients for review.
Serve as the point of contact for practice staff, providers, care teams, family/caregivers and community resources where indicated, responding with empathy and respect.
Help people manage their care needs by answering queries, making and managing appointments and ensuring that people have good quality written or verbal information relating to their care.
Arrange appointments or patients as directed by clinicians, following identification or urgent and non-urgent clinical needs.
Complete health questionnaires with patients to assess health status and risks of developing certain conditions, and refer where applicable to the relevant healthcare provider.
Refer patients to the appropriate team member and make referrals on behalf of the team.
Monitor referrals to ensure tasks are completed and care delivered by keeping in regular contact.
Signpost patients to appropriate community or local services.
Support the PCN to deliver quality metrics, such as QOF, KPIs and locally commissioned enhanced services.
Collating and reviewing the Impact and Investment Fund data
Where necessary, attend multi-disciplinary team meetings providing administration and documentation as required.
Document and monitor aspects of patient coordination and service delivery, supporting data collection and audit using the practices clinical system.
Work closely with and refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service.
Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.
Please do not delay in submitting your application, as we may close the application window earlier than 25 August if we have a high number of applications
Person Specification
Essential
Other requirements
* Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
* Ability to work at other locations including home working if required
* Willingness to work flexibly within the team to cover annual leave or sickness
* Ability to travel within the requirements of the role
* Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
* Access to own transport insured for business use and ability to travel across the locality on a regular basis, including to visit people in their own homes
* Full driving licence with no restrictions and including business insurance cover
Essential
Skills, Knowledge and Abilities
* Ability to work with patients on a 1:1 basis
* Can organise and prioritise workload
* Knowledge of IT systems, including ability to use Word, emails and the internet
* Awareness of GDPR
* Excellent written and verbal skills
* Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone
* Ability to work effectively as part of a team or individually as required
* Able to manage and prioritise own workload
* Able to work accurately with excellent attention to detail
Desirable
* Experience with SystmOne clinical system
* Awareness of Safeguarding Children and Adults
Experience
Essential
* Experience of working in a busy administration role, working with minimal supervision
* Experience of establishing work processes and procedures
* Experience of working within a secure and confidential environment
Desirable
* Experience of working in a healthcare setting
* Experience of inputting accurate and timely data onto electronic systems
Qualifications
Essential
* Educated to GCSE standard or equivalent
* Good command of written English
Desirable
* NVQ qualification level 3 or above in Business Administration or equivalent previous experience
Personal qualities
Essential
* Demonstrable experience of team working
* Ability to withstand sensitive and potentially stressful situations
* A positive attitude and helpful nature
* Able to demonstrate empathy
Person Specification
Essential
* Demonstrable experience of team working
* Ability to withstand sensitive and potentially stressful situations
* A positive attitude and helpful nature
* Able to demonstrate empathy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wisbech Primary Care Network Ltd
Address
Wisbech Primary Care Network Ltd
7 North Brink
Wisbech
Cambridgeshire
PE13 5JZ
Employer's website
https://wisbechpcn.co.uk/ (Opens in a new tab)
Employer details
Employer name
Wisbech Primary Care Network Ltd
Address
Wisbech Primary Care Network Ltd
7 North Brink
Wisbech
Cambridgeshire
PE13 5JZ
Employer's website
https://wisbechpcn.co.uk/ (Opens in a new tab)
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Other
* Industries
Hospitals
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