Job Description
Front Office Manager - LondonHospitality | Guest Experience | Team Leadership
We're looking for a passionate and driven Front Office Manager to lead a dynamic front desk team at a vibrant and exceptionally busy venue in London. Reporting to the General Manager, you'll ensure smooth operations and deliver exceptional guest experiences.
Key Responsibilities:
* Lead and motivate the front desk team
* Ensure seamless guest journeys and high satisfaction
* Handle guest feedback and resolve issues professionally
* Drive upselling strategies and monitor performance
* Promote self-check-in systems and staff training
* Collaborate across departments for smooth operations
* Hours 9-5 with one weekend in 4
What We're Looking For:
* Proven front desk experience within a Hostel or very large hotel
* Ideally suited for a Duty Manager looking for the next step
* Strong leadership and communication skills
* Guest-focused with a problem-solving mindset
* Familiarity with self-check-in tech is a plus
* Data-driven and performance-oriented
We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://privacy and https://en/privacy-policy-1 for our privacy policy.