Are you the person who stays calm when everything else is on fire?
Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.
We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large‑scale organisations.
What you’ll be doing:
* Owning and driving major incidents from start to finish.
* Leading crisis calls and coordinating technical teams.
* Keeping stakeholders updated with clear, confident communication.
* Ensuring incidents are resolved within SLA targets.
* Reviewing incidents and driving continuous improvement.
* Making key decisions when it matters most.
Requirements:
* Experience in Incident / Major Incident Management.
* Ability to lead teams you may have never worked with before.
* Experience with Remedy or similar ticketing tools is a bonus.
* Resilient, decisive, and calm in fast‑paced environments.
The Details:
* Belfast (Hybrid – 3 days onsite)
* £50 on‑call allowance
* Shift‑based role with rota/on‑call cover
* Genuine growth opportunity within a senior operational team
Candidates must already have full working rights in the UK.
Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance.
If you thrive in high‑stakes environments and love being the one who turns problems into solutions, this could be your next move.
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