Full time
Permanent
Salary: £42,754.45
Flexible/Hybrid working
The Role
As a Community Safety Officer, you will champion a collaborative approach that places residents and community stakeholders at the heart of everything you do. You will use a trauma‑informed approach to help tenants build resilience and independence. You will also deliver early, supportive interventions designed to prevent anti‑social behaviour and cultivate thriving, secure neighbourhoods.
Your key responsibilities will include:
* Supporting the Senior Community Safety Officer and Community Housing Manager in leading the effective and efficient delivery of community safety services across Trivallis.
* Managing and resolving high impact and high‑profile caseloads relating to anti‑social behaviour and tenancy breaches such as illegal activity, hate crime, and domestic abuse.
* Taking a victim‑centred and trauma‑informed approach to case management, including physical target hardening, restorative interventions, and signposting to support.
* Handling complaints, completing complainant and perpetrator interviews, using a range of investigation techniques, and constructing a detailed evidence base to progress cases.
* Utilising a range of evidence gathering methods such as CCTV and professional witnessing to produce evidence suitable for court and attending court to provide evidence and act as a professional witness.
* Using injunctions and the full range of enforcement tools and powers to stop serious and/or persistent anti‑social behaviour and occupation contract breaches.
* Developing and maintaining a close, joint working approach with multiple stakeholders, including identifying key referral pathways with health/mental health teams, South Wales Police, social care, and drug treatment providers.
* Developing a range of community safety projects and assisting in the delivery of funding bids with key stakeholders to effectively tackle community safety issues.
About You
To be successful in this role, you will bring substantial experience working in a housing environment or a more complex customer services role, with the ability to manage and prioritise your own workload effectively as part of a wider team. You will possess significant knowledge of housing legislation, safeguarding duties, and enforcement tools, alongside substantial experience managing complex, high‑risk ASB cases. Your background must include experience preparing and presenting cases for legal action, including court attendance, as well as significant experience working collaboratively with police, health, local authorities, and support agencies. You will also have highly developed communication skills to engage and advocate for individuals, utilizing a victim‑centred and trauma‑informed approach to case management. A full UK driving licence and access to a vehicle are essential for this role, alongside a willingness to work outside normal working hours.
Why Join Trivallis?
* A generous 30‑day annual leave entitlement
* Generous Local Government Pension scheme
* Flexible/Hybrid working, with three days in the office and two days at home
* Cash back plan for you and your family
* Active Wellbeing support groups across the business
* Learning and development programme where we invest in your personal development
* Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you.
The successful candidate will be subject to a DBS check.
We’re proud to be a Disability Confident Leader, committed to creating a flexible, inclusive workplace where everyone can thrive. We believe that talent comes in many forms, and we actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way. Please contact People.services@trivallis.co.uk.
For more information about this role, please contact Nicola Smith, Community Housing Manager at Nicola.Smith@trivallis.co.uk or call 0300 003 0888.
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