VANRATH are excited to support a prestigious professional services provider in their search for a Scheduling Coordinator to join their growing team. This is a fantastic opportunity to be part of an organisation known for its exceptional work environment and strong career development prospects.
Location: Derry/Londonderry
Work Schedule: Monday - Friday, full-time, no weekend shifts
Employment Type: Permanent
Compensation & Benefits:
* Competitive salary - negotiable depending on experience
* Comprehensive benefits package
* Clear career progression pathways within a supportive and professional setting
Core Responsibilities:
* Act as the first point of contact for client inquiries, ensuring all requests are handled efficiently.
* Oversee daily scheduling, coordinating workflows to maintain smooth operations.
* Keep clients informed on service timelines and any relevant updates.
* Delegate assignments to appropriate teams based on workload, urgency, and available resources.
* Log and maintain records of all service requests to ensure accurate tracking.
* Supervise job progress, identifying and resolving potential delays.
* Liaise with internal teams, including management and administrative staff, to enhance productivity.
* Work collaboratively with external partners to ensure service commitments are met.
* Monitor deadlines, requesting extensions where necessary to uphold quality standards.
* Resolve client concerns swiftly, ensuring a seamless and positive customer experience.
* Uphold best practices to drive efficiency and meet operational objectives.
What We're Looking For:
* Experience in workforce coordination, scheduling, or administrative operations.
* Strong communication, problem-solving, and multitasking skills.
* Customer-centric mindset with a proactive approach to issue resolution.
Preferred Background:
* Prior experience in fast-paced sectors such as facilities management, business operations, or logistics.
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