ServiceNow Platform Administrator (Integration Specialist). The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.
Responsibilities:
* Manage the ServiceNow platform and maintain uptime operationally - this includes the ITSM, CSM, ITBM and Performance Analytics modules.
* Regular patching, hot fixes, and version upgrades in line with the product roadmap, ensuring these are tested appropriately.
* Create product backlogs and pipelines to ensure sprints and stories are worked on and delivered to a high standard and on time.
* Manage release plans to ensure best use and development of available functionality.
* Continuously improve the platform offering and collaborate with other areas of the Operations team to ensure we are using ServiceNow to its full potential.
* Provide BAU support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.
* Create system user guides/process summaries and provision of training/familiarisation across the ServiceNow Platform.
* Identify system deficiencies and recommend solutions.
* Follow ServiceNow best practices (including scripting, security, implementation).
Desired Skills/Experience:
* Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.
* Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions.
* Experience of the CSM module.
* Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
* Excellent understanding of ServiceNow platform administration.
* Demonstrable knowledge of Platform Integrations and data normalization.
Capita is an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
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