Role Overview
This is a key senior engineering role within our Operations function, focused on keeping our enterprise voice and unified communications platforms running at their best. You’ll play a critical part in supporting and evolving services that underpin O2 Business and wider VMO2 customers, working across core network and hosted voice environments.
You’ll be hands‑on with provisioning, fault diagnosis, software upgrades and complex incidents, while also contributing to change delivery and new product development. Working closely with engineering, test, delivery teams and third party partners, you’ll help ensure our services are resilient, secure and ready for the future, including participation in a 24x7 on‑call rota.
Must‑haves
* Proven experience in Unified Comms with previous knowledge of Metaswitch and DSTNY TelepoUC call delivery platforms
* Understanding of TCP/IP troubleshooting networks, DNS, VPN’s Routing, VLANs, Firewalls and VoIP technology exposure
* Highly competent with a detailed understanding of SIP signalling and decoding.
* Experience with SIP Trunking
* Linux/Unix skills (SUSE, Redhat, Centos and Debian)
* Knowledge of hardware and software-based SBC’s (Perimeta and AudioCodes being advantageous)
* Experience with Microsoft and Cisco UC products. i.e. Microsoft Operator Connect; Teams Phone Mobile, Cisco Webex and Webex Go deployment in fixed and mobile environments an advantage.
* Competent with network tracing tools – Empirix, Intellisight
Other qualifications
* Knowledge of customer environments. IP PBX and legacy including the use of protocol converters where required.
* Experience with analytics tools and IPSLA
* Vendor Management experience
* Good Presentation skills
Benefits
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.
And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Equal Opportunities
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Location
LI-SE1
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