About Wolverton
Wolverton Solutions is an IT solutions provider offering more than IT support.
We are a bespoke, trusted consultancy for risk management, cyber security, and compliance, working with some of the UK's leading brands in hospitality, manufacturing, and retail.
Role Description
This is a full-time role for a
Field Engineer
at Wolverton Solutions Limited, covering the
Edinburgh / Glasgow area
with work-from-home flexibility.
Travel across other parts of Scotland and the North of England may be required, so a full UK driver's license is essential. There may also be occasional requirements for wider UK travel, but the role is primarily focused on Scotland, with particular emphasis on Edinburgh and Glasgow.
Our Field Engineers perform a wide range of technical tasks including:
* Troubleshooting IT issues
* Installing and commissioning equipment and networks
* Providing field service / maintenance for installed equipment such as routers, switches, PCs, servers, and EPOS systems
You'll also support customers remotely and contribute to projects alongside our expert technical team.
This role involves travel to different client sites, ensuring technical support and maintenance are delivered promptly and professionally. Some paid overtime may be required.
Qualifications
* Patience and strong troubleshooting skills for identifying and resolving technical issues
* Excellent, empathetic communication skills for working with clients and team members
* Experience in Field Service, MSP, or IT / Technical Support (desirable)
* Working knowledge of routers, networking, Internet/broadband troubleshooting, Windows, Mac, and Android operating systems, as well as basic IP subnetting and DNS principles
* Ability to work and learn independently with enthusiasm and a can-do attitude
* Relevant certifications (CompTIA A+, N+, degree, or equivalent experience) desirable
* Full valid driver's license for travel to client sites required
Additional Information
Wolverton Solutions is part of the MKNet Group and field engineers may be required to support our associated companies including
Metrofibre
, a premium fibre internet services provider.
Wolverton Solutions is a proudly diverse and inclusive employer.
Feel free to contact us to discuss this or any other roles you are interested in.