Service Desk Analyst (1st Line)
Location: Bideford
Office based: 5 days per week
Experience: 1+ years in a 1st Line / Service Desk environment
What you’ll be doing
* Providing 1st line support to colleagues, logging, triaging and resolving IT issues
* Using a service desk / ticketing system (such as Jira or similar) to manage tickets and updates
* Building laptops using standard images
* Diagnosing hardware issues, including taking PCs and laptops apart and reassembling them
* Escalating issues appropriately and working closely with the wider IT team
* Delivering a friendly, professional service to users across the business
What we’re looking for
* 1+ years’ experience in a 1st line, help desk or service desk role
* Exposure to a service desk or ticketing system (e.g. Jira or similar)
* A keen interest in technology and how things work
* Comfortable working with hardware, including laptop builds and repairs
* Proactive, logical and eager to learn
* Good communication skills and a strong customer‑focused mindset
Why join us
* A hands‑on role with real opportunity to develop technical skills
* Supportive team environment with scope to learn and progress
* The chance to be part of a business that values collaboration and development
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