Overview
Harper Recruitment Group is working in partnership with a leading company who are looking for Multilingual Customer Service Representatives to support their wholesale and retail customers.
What will the role involve?
* Responding to customer queries regarding orders via email and telephone
* Processing orders & entering details into in-house systems
* Supporting with delivery queries
* Managing returns and refunds
* Liaising with and coordinating couriers
* Authorising credit notes whilst strictly following company guidelines
* Producing correspondence and confirmation via email
* Demonstrating knowledge and developing understanding of product lines
* Other administrative or customer service tasks to support the wider teams
Who are we looking for?
* Able to take on product knowledge
* Experience using Microsoft Excel
* Supportive and diverse company culture
* Hybrid working – 2 days in the Nottingham office
* Casual dress code
* Development opportunity in a global company
* Work from home
Job details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industries: Retail Apparel and Fashion
About Harper Recruitment Group
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.
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