Main area Administration Grade Band 8d Contract Fixed term: 12 months (End date 30/09/2027) Hours Full time - 37.5 hours per week Job ref 290-MIC-2135
Site Trust wide Town London Salary £103,102 - £117,560 pa inclusive. Salary period Yearly Closing 21/06/2026 23:59
Job Overview
Reporting to the Divisional Director of Operations, and professionally accountable to the Divisional Director, the General Manager is responsible for the operational and strategic management of a large, complex directorate across the Trust. The post holder leads service delivery and improvement at scale, managing multiple services/sites, and influencing regional and system-wide developments.
The post holder will lead the service delivery and improvement within a single directorate, ensuring high-quality care and efficient use of resources, ensuring their directorate provides high quality patient care and achieves its performance objectives. This will include accountability for the delivery of high quality patient care, clinical governance, patient safety, clinical quality, and delivery of people and financial metrics.
They will share responsibility with other General Managers and members of the divisional management team for driving division-wide programmes of work and service developments.
Working closely with the Divisional Director of Operations, the post holder will:
* Shape and implement the delivery of the strategic and corporate objectives for the Trust.
* Align the directorate more closely with Imperial College, through the development of appropriate links with the Academic Health Science Centre office and with college counterparts.
Main Duties of the Job
Manage the delivery of all agreed outputs for the directorate, as set out in the business plan by:
* Delivery of agreed performance indicators in relation to clinical outcomes, clinical efficiency, financial sustainability and productivity gains, and service line reporting.
* Ensuring the Directorate has clearly defined performance objectives supported by a management regime to deliver continuous improvement.
* Developing and implementing effective reporting arrangements to accurately record and monitor performance against targets and to pro‑actively manage any variances.
* Providing regular reports to the Chief Operating Officer and Executive Directors with assurance that appropriate follow‑up actions will be completed.
* Holding Lead Clinicians, Lead Nurses and Service Managers accountable for delivery of their objectives through regular performance review meetings.
Working for Our Organisation
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Person Specification
Education / Qualifications
* First degree or equivalent experience.
* Evidence of specialist knowledge at higher degree or master’s level or equivalent experience.
* Extensive knowledge of the NHS in the acute sector with up‑to‑date knowledge of patient services.
* Evidence of CPD.
Experience
* Demonstrable success in delivering large‑scale change and performance with and through management and clinical teams.
* Significant experience within the Healthcare sector at General Manager level or equivalent including responsibility for strategic planning and budgetary control for a group of complex medical/surgical specialities.
* Track record of financial delivery including successful cost improvement, productivity and efficiency programmes.
* Experience of writing complex business cases and policies.
* Experience of managing and deciding on complex employment issues.
* Well‑developed IT skills to manage and report on complex performance management information.
* Excellent communication skills, written and oral.
Right to Work
If you need sponsorship to work in the UK, apply in accordance with the UK immigration rules.
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