Overview
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here!
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About the Role
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Sales Associate plays a key role in achieving these high standards.
Responsibilities
* Ensuring high levels of customer satisfaction through excellent service
* First point of contact for authorizing discounts and resolving customer queries
* Being a brand ambassador, demonstrating in-depth product knowledge
* Building and maintaining professional relationships with customers
* Outfit building for customers and making further product recommendations
* Assessing customers’ needs and providing assistance and information on product features
* Driving store KPIs and suggesting ways to improve
* Ensuring shop and stock room maintenance, presentation and organization are addressed in an appropriate manner
About You
* You'll connect to consumers and have a previous track record within hospitality or retail
* You’ll be an effective communicator who collaborates to win
* You’ll inspire trust and recognize and celebrate the contributions and achievements of others
* You’ll adapt fast
* You’ll act with purpose, showing a clear presence on the shop floor
* You’ll take ownership and make informed decisions to find in-store solutions
About PVH
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH.
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