Location: NuneatonContract type: Full timeHours: 40 hours per week, Monday to FridaySalary: £55,000 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Job
As a Customer Engagement Manager at Unipart Logistics, you will play a key part in supporting and developing customer relationships. You will work in conjunction with the Operations Director / Contract General Manager to support and coordinate relevant functions of the business to meet the agreed customer Joint Vision.
As part of your key responsibilities you’ll:
1. Implement and sustain the Customer Engagement System including development of the strategic account plan and management of the various governance processes that ensures the overall experience of the customer and their customers are met and exceeded throughout the contract and beyond
2. Support the customer to maintain competitive advantage through its operations and services in the short, medium, and long term
3. Understand at a strategic level the customers business and its potential challenges and opportunities, and so further strengthening the relationship and validating the client’s perception of the value provided by UL
4. Identify initiatives, re-engineering, deployment of new products or implem...