Tenancy Management Officer (SO 2)
London Borough of Hillingdon
Uxbridge, UB8 1UW
£49,515 per year - estimated ?
Contract
NEW
As a Tenancy Management Officer, you are committed to enhancing the lives of residents by providing robust support in tenancy management. You possess excellent communication and interpersonal skills, with a passion for customer care and community contribution. Your ability to engage with diverse groups and offer creative solutions makes you a valuable team player. You demonstrate a flexible approach, adapting to changing demands while striving to find ways to improve service delivery. Holding a relevant qualification or equivalent experience in social housing, you possess a thorough understanding of housing legislation and tenancy sustainment strategies.
This role involves managing a portfolio of tenancies to ensure effective tenancy sustainment and prevent homelessness. You are tasked with offering early intervention to tenants at risk, conducting risk assessments, and collaborating with external agencies to support residents. Your duties include delivering tailored tenancy management services, ensuring compliance with tenancy agreements, attending relevant meetings, and maintaining accurate case records. You contribute to service planning and development, focusing on preventing tenancy failure and maximizing affordable housing supply. Additionally, you help create awareness about fire safety and tenant involvement opportunities.
Qualifications
* Understanding of housing legislation
* Risk assessment and management
* Creative problem-solving
* Customer-focused approach
* Strong written and verbal communication
* Collaboration and teamwork
* Proficiency with ICT, Word, and Excel
* Flexibility in working hours
* Full driving license
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