Furniture Delivery Service Manager
Rainbows Children’s Hospice is opening its first Furniture, Fashion and Donation Store in Shepshed and is looking for a skilled Furniture Delivery Service Manager to oversee the collection and delivery of donated furniture and stock from customers’ homes and local businesses.
Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN.
Driving: A full driving licence is essential as the role requires driving around the East Midlands (Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire).
Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis.
About The Role
Manage the collection and delivery of donated furniture and stock to support the store’s sales and profit targets. Take responsibility for the company van’s maintenance and ensure high‑quality customer service both on and off‑site. Support the store’s daily operations as needed.
Key Responsibilities
* Professionally deliver and collect furniture and stock
* Plan and organise collection and delivery schedules
* Line‑manage the Furniture Delivery Assistants and volunteers
* Generate stock through social media, adhering to Rainbows’ brand and values
* Collect and distribute corporate stock to retail locations
* Arrange van servicing and maintenance
* Report incidents and damage promptly
* Assess furniture condition and communicate with customers accordingly
* Promote and process Gift Aid donations
* Ensure correct loading and delivery of stock
* Assist with moving and displaying furniture to maximise sales
* Provide store cover during management absences
* Drive vehicles safely and professionally
* Engage with and promote the store within the local community
* Keep the van clean and tidy
* Perform PAT testing and furniture assembly as required (training provided)
Essential Requirements
* Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and in‑store
* The ability to recruit, train and motivate volunteers
* Able to manage logistics of delivery service
* Driving licence
* Experience of driving a commercial van
Desirable Requirements
* Previous experience in a retail environment
* Experience of carrying and lifting furniture
* Experience of managing customer‑facing delivery service
Benefits
* Eligibility to join blue‑light card discount scheme and Company Shop
* Health‑cashback plan
* Life assurance
* 27 days holiday plus bank holiday allowance (expectation to work bank holidays in this role)
* Contributory pension scheme or salary‑sacrifice pension scheme
* Free access to an employee assistance programme
* Wellbeing support and access to Mental Health First Aiders
* Unofficial benefits: fun events, all‑staff away days, guest visitors
Contact
For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, at ben.wright@rainbows.co.uk.
To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk.
This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years.
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
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