T&K Associates have a really exciting opportunity for a Customer Account Co-ordinator to join our Client based in Castle Donington on a permanent basis. We’re on the lookout for someone who is proactive, reliable and has a great customer focused approach. This position will be based at a new HQ in Castle Donington and would ideally suit someone from a customer account background or a graduate who wants to train and progress. Customer Account Co-ordinator job details and Benefits; * £26,100 - £28,000 per annum * Fantastic annual bonus offered based on Company profit * 08:30 – 17:00, 1 hour lunch break, 37.5 hour contract * Ongoing training and professional development opportunities * 25 days holiday plus bank holidays * Company pension – Employer matches up to 6% * Profit share * Purchase goods at staff discount across a large group * Social events, summer drinks and Christmas party Customer Account Co-ordinator Job Responsibilities; * Answer and screen incoming calls professionally * Accurately process and check call-offs and orders against quotes * Liaise with site teams to address and resolve stock and personnel issues * Build and maintain relationships with Business Development Managers, fitters, and logistics teams * Coordinate effectively with stock control and suppliers * Book work with relevant team members, ensuring all schedules are managed efficiently * Monitor and check stock levels to meet operational requirements * Organise weekend work schedules as needed * Handle customer interactions, providing excellent service and care * Build and maintain strong customer relationships * Maintain and update builders’ files, including quotes, schedules, and other key documents * Prepare credits and manage associated documentation Customer Account Co-ordinator Person Specification; * Strong organisational and time-management abilities * Excellent interpersonal and communication skills for liaising with diverse stakeholders * Ability to build and nurture long-term customer relationships * Familiarity with order processing, stock monitoring, and scheduling is an advantage * Positive attitude and willingness to contribute to a supportive team environment If you are a motivated individual who is eager to learn then this is an excellent opportunity to join a growing company, apply by sending your CV to T&K Associates today