Commercial Admin Lutterworth based – 5 days in the office Permanent Monday to Friday – 35hrs (9.00 – 17.00) £(phone number removed) pa (depending on experience) Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Administrator to join their busy admin team. The key responsibilities of an Insurance Administrator: * Provide administrative support across commercial lines including New Business and Renewals. * Set up cases in Acturis. Ensure policy documents and EL certificates are issued accurately and on time. * Liaise with clients, brokers and underwriters by phone and email in a professional and courteous manner. * Check endorsements, warranties and special conditions before despatch. * Manage diary entries, respond to enquiries and follow up on diarised tasks promptly. * Process MTAs, invoice clients and update records accurately in Acturis. * Cross-sell additional services where appropriate. The minimum requirements for the Insurance Administrator role: * Previous experience in commercial insurance preffered - must have insurance experience * Minimum 2 years administrative experience in a busy office environment * Highly developed sense of integrity and commitment to customer satisfaction * Excellent verbal and written communication skills * Ability to handle complaints and challenging situations calmly and professionally * Strong attention to detail and analytical skills * Willingness to work occasional overtime where required * Previous experience working with Acturis is preferred The ideal candidate for the Insurance Administrator role: * Familiarity with handling endorsements and policy amendments * Confident working independently and managing diary systems Insurance Administrator benefits: * Comprehensive training and development programme * Company contributory pension scheme * 25 days annual leave plus increase after years of service * Free on-site parking The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated. Interested? Please apply below If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website