Overview
SGS has an exciting opportunity at our Filton campus for an I.T Services Support Officer to join our team.
Role Information:
Reference: REQ001295
Location: Filton Campus
FTE Salary: £24,588 (Salary is dependent on qualifications and experience)
Contract Type: Permanent, All year round
Working Hours: 37 hours per week
SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.
Financial Rewards and Benefits:
* Opportunity to make a positive impact within the community and on learners' lives
* Competitive Pension Scheme - Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible pension accessible from the age of 55, with generous employer contributions of 16%
* Generous annual leave entitlement plus 8 bank holidays - 25 days for corporate and support functions, increasing to 30 days after 5 academic years of service (Full-Time Equivalent)
* Two weeks leave during the Christmas closedown period largely supported by discretionary closure days
* Extensive professional development with ongoing support for your personal and professional development, including 25% tuition discount for immediate family of SGS employees
* Family friendly policies and a commitment to flexible working practices
* Access to My Lifestyle discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
* Free annual eye test
* All staff can buy a TOTUM card (formerly NUS Extra) as part of being an affiliate member of the Students' Union
* Support to be part of inclusive or sustainable staff networks and communities
* Free car parking at all campuses (Except Queens Road Art School)
* Access to external health and wellbeing resources
* Subsidised onsite catering services including Costa Coffee
Organisation context: South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes across various subjects. We are committed to safeguarding and to achieving standards of excellence.
For more information, please visit https://www.sgscol.ac.uk/
Key Tasks and Responsibilities
* 1st / 2nd line support
* Deployment of hardware and software throughout the college
* Assist in the operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner and in line with the IT Services Level Agreement
* Update the College's IT hardware register, ensuring all equipment is accounted for and records are up to date
* Assist with asset registering and disposal of IT equipment in line with directives (WEEE)
* Support technologies encompassing desktops, laptops, tablets, and print devices
Beneficial Skills & Qualifications
* Minimum 1 year’s experience in a PC support role
* 1st line support experience
* NVQ level 2 in IT, including Maths and English (Grade B-D) or equivalent
* Strong working knowledge of Microsoft operating systems and desktop products
* Ability to analyse and solve problems in a timely fashion
* Team player with the ability to work cooperatively with others
Application details: Please apply online by: Monday 8th September 2025
Interview date: Expected Interview Date: To be confirmed
If you have any queries please contact [email protected]
SGS College is committed to safeguarding children and vulnerable adults. Any offer of employment will be subject to a number of checks including satisfactory references and a satisfactory DBS Enhanced Disclosure as required by the job and in line with KCSIE guidance.
Note: We reserve the right to bring forward the closing date if there is sufficient interest. AoC Jobs postings may be managed by the college or the AoC Recruitment Team.
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