Engineering support manager

Engineering Support Manager

Please make sure you read the following details carefully before making any applications.
Location: Wednesbury Depot, Potters Lane, Wednesbury, WS10 0AR
Salary: £45,000 per annum + Excellent Benefits!
Contract: Full time, Permanent
Benefits: Free Travel on Trams & NX Buses (for you and your partner) + MML Pension + 25 Days Holiday (plus Bank Holidays)
Keep the West Midlands moving safely, reliably, and securely!
At Midland Metro Limited (MML), we are proud to operate and maintain the West Midlands Metro, providing a safe, reliable, and sustainable tram service across the region.
We are now recruiting for an organised and proactive Engineering Support Manager to play a critical role in enabling safe, efficient and uninterrupted engineering operations across the Midland Metro network.
This role is responsible for ensuring engineering teams are fully supported through effective management of spares, tools, asset data, and support systems.
You will be accountable for supply chain resilience, asset data integrity, and operational readiness, working closely with Production, Planning, and Engineering teams to ensure maintenance and fault response activities are never compromised.
As our Engineering Support Manager, you will be responsible for:
Owning and managing all engineering stock across all disciplines, defining critical spares, setting minimum/maximum levels and preventing stock-outs
Forecasting spares and consumable demand by analysing fault trends, PPM plans and production requirements, proactively managing supply risks
Overseeing storage systems, kitting areas and breakdown/repair kits to ensure efficient access and rapid response capability
Managing all engineering tools, specialist and emergency equipment, ensuring availability, compliance, calibration and operational readiness
Maintaining ownership of asset data quality within the AMIS system, leading audits, continuous improvement and effective fault-to-asset linkage
Supporting procurement activities including specification writing, tendering and framework use, in line with governance requirements
Managing supplier, OEM and contractor relationships, monitoring performance and driving delivery and quality improvements
Ensuring full compliance with COSHH, health and safety legislation and the MML Safety Management System, supporting incident investigations where required
Line managing Stores and AMIS personnel (as applicable), providing functional leadership across engineering support activities
Providing performance reporting to senior management and lead continuous improvement initiatives across stores and supply chain operations
Managing stock levels, procurement priorities and supplier selection within approved budgets, escalating risks and contributing to budget and stock strategy planning
In order to be successful in this role you must have / be:
Engineering support, stores, procurement or supply chain management experience in an engineering or infrastructure environment
Strong experience in stock control and inventory management
Experience supporting engineering xsngvjr and maintenance operations
Experience managing suppliers and procurement processes
Working knowledge of asset management systems (CMMS), ideally Agility
Supply Chain Management qualification (Level 5 or above) - Essential
IOSH or NEBOSH - Desirable
Strong organisational, analytical and problem-solving skills
Excellent communication and stakeholder engagement skills
Process-driven with high attention to detail
Proactive, solution-focused and accountable
Able to manage competing priorities in a dynamic operational environment
Full UK driving licence - Essential
Why Join MML
Play a critical role in shaping engineering contract performance across a major UK tram network
Work in a collaborative, safety-focused rail environment
Opportunity to influence strategy, performance, and value delivery
Access to professional development and industry-specific training
If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today!