You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. You'll lead the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, and delivering excellent customer service. Your responsibilities include re-stocking shelves and cleaning spillages. At Co-op, we focus on making things fairer for members and communities, supporting your physical, mental, and financial wellbeing, and offering policies to help through various life events.
What you'll do
1. Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture.
3. Ensure the store remains safe, legal, and operational.
4. Manage diligence checks and stock accuracy to enhance shopping experiences.
5. Support your store manager by deputising and delivering HR processes.
6. Lead the introduction of new products and services, encouraging feedback.
7. Build relationships and support community engagement in your local area.
What makes a successful team member?
* Strong people skills and the ability to build positive relationships.
* Organisational and problem-solving skills.
* A desire to learn and develop leadership skills.
* Flexibility to work varied shifts.
This role is dynamic, focusing on great service, community involvement, and store presentation. You'll help customers find what they need, build relationships, and contribute to community wellbeing. All with a positive attitude — that's the Co-op difference.
Our culture
We promote positivity and community impact. Our store teams help highlight local charities and causes, contributing to community safety, education, and health. We also help create new community spaces and facilities, giving you a meaningful role in local development.
Benefits
* Starting from 36 days holiday per year, including bank holidays.
* 30% discount on Co-op branded products.
* Pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a percentage of your pay as you earn.
* Support for physical, mental, and financial wellbeing, including virtual healthcare services.
* Full paid training and career development support.
* Flexible working patterns including early mornings, afternoons, evenings, and weekends.
Building an inclusive workplace
We welcome applications from everyone and aim to reflect the communities we serve. We provide reasonable adjustments for applicants with disabilities and participate in the Disability Confident scheme, ensuring fair opportunities for all.
#J-18808-Ljbffr