Alerts Monitoring Officer
Location – Beccles, Suffolk
Hours – Part-time and permanent (22.5 hours a week, office based working Monday/Wednesday & Fridays)
Home Support Matters are looking for an Alerts Monitoring Officer to champion service excellence by monitoring digital activities generated and received from external team thus supporting the delivery of best-in-class customer and employee experiences.
The Role at a Glance
The role of the Alert Monitoring Officer is to ensure electronic alerts and activities generated and received from the external teams are monitored and actioned timely, to support the safety and well-being of customers in receipt of care and employees.
The post sits within the data and systems team, acting as the link between internal and external reporting. The role involves the monitoring and utilisation of data bases.
This role holds minimal on-call duties (one 8hr shift per 4-weeks), which attract additional regular payments to salary.
Key Responsibilities
Monitor daily the alerts and activity notifications received electronically from external field colleagues. Investigating and acting upon each alert and activity.
Escalate concerns should risks be identified to relevant operational and quality colleagues to investigate further ensuring the safety of customers and employees.
Work alongside o...