Summary This offers a unique opportunity to gain hands-on experience in the insurance industry, working closely with experienced brokers and account managers. You will learn the skills needed to manage client accounts, provide excellent customer service, and support the growth of the business. Wage £16,000 a year Check minimum wage rates (opens in new tab) A pay review after 6 months and annual thereafter. Training course Insurance practitioner (level 3) Hours Monday - Friday, 9.00am - 5.00pm 35 hours a week Start date Monday 5 January 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Assist in managing client accounts, including policy renewals, amendments, and claims processing Develop a deep understanding of various insurance products and services Provide excellent customer service by responding to client inquiries and resolving issues Support senior account managers in preparing insurance quotes and proposals Maintain accurate records and documentation in line with industry regulations Participate in client meetings and contribute to the development of tailored insurance solutions Engage in ongoing training and development to build a career in insurance brokerage Where you'll work 5 Grove Court Grove Park, Enderby Leicester LE19 1SA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider DAVIES LEARNING SOLUTIONS LIMITED Training course Insurance practitioner (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives. Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral. Analyse data to make evidence based decisions. Apply organisational quality assurance policies and procedures in their role and within the limits of own authority. Apply appropriate method of communication for audience and circumstances. Records, verifies, maintains and where appropriate, shares information. Compliant with relevant governance, policies and procedures. Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion. Balances competing priorities in order to meet deadlines. Builds and maintains positive relationships. Work as part of a team to help achieve results. Identify potential claims fraud and determine the correct action to prevent loss. Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures. Identify and manage insurance risks within the limits of responsibility in line with policies and procedures. Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures. Gather and interpret relevant information to provide a return on insurance decisions. Match client’s needs with available insurance products and services. Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer. Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives. Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral. Analyse data to make evidence based decisions. Apply organisational quality assurance policies and procedures in their role and within the limits of own authority. Apply appropriate method of communication for audience and circumstances. Records, verifies, maintains and where appropriate, shares information. Compliant with relevant governance, policies and procedures. Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion. Balances competing priorities in order to meet deadlines. Builds and maintains positive relationships. Work as part of a team to help achieve results. Training schedule You will work towards your: Insurance Practitioner Level 3 Apprenticeship Standard Certificate in Insurance Training will be via Davies, virtually. 6 hours per week off the job training Requirements Essential qualifications GCSE in: English (grade Grade C / 4 or above) Maths (grade Grade C / 4 or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience About this employer At Albany Insurance Brokers, we are a forward-thinking insurance brokerage that embodies innovation, energy, and a commitment to excellence. We pride ourselves on not just delivering tailored insurance solutions but also on fostering a dynamic work environment where young talent can thrive. Our team is a vibrant mix of experienced professionals and ambitious newcomers, united by a shared passion for redefining the insurance industry. We actively support and mentor emerging talent, promoting creativity and growth at every level. Join us and be part of a company that values fresh perspectives, encourages professional development, and is dedicated to setting new standards in client service. https://www.albanybrokers.co.uk/ (opens in new tab) After this apprenticeship Upon successful completion of the apprenticeship you could progress into a permanent position of a Full Time Account Manager Ask a question The contact for this apprenticeship is: DAVIES LEARNING SOLUTIONS LIMITED The reference code for this apprenticeship is VAC1000341395.