Helpdesk Operator Job ID 233225 Posted 12-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Leeds - England - United Kingdom of Great Britain and Northern Ireland Company Profile CBRE is the global leader in real estate services andleveragesthe industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over100,000 employees andoperatein 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estatemanagement. We are recruiting aHelpdeskOperatorto join the teamlocatedin The Gateway Leeds. As a Helpdesk Coordinator, youwillresponsible forprovidingexceptional customer service and business supportin order tocontribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records,reactivesand reporting. Answer calls/email for the business ina timelyfashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication ismaintainedthroughout reactive job life between Facilities Team and end user(s). Where possible applyRFTand close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service ismaintained. Where required, review Subcontractor performance and feedback throughappropriate systems(e.g.Ariba) withassistancefrom Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintainCBRE culture. Collate and process timesheets and expenses weekly inabsence of Contract Support. Communicate effectively and build/maintainrelationships at all levels with internal and external customers. Attend andparticipatein any relevant training courses. Contract: Alongside ContractSupport assist withthe monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence ofthe ContractSupport. Logging hazards & customer feedbackon theQHSEManagement Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes andoperatethem to the required standard.Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 1. Arranging agency cover &submittinghours on portal. Updating the CBRE Performance Portal as and whenrequired. Person Specification: Organised- Works in a structured way. Thinks ahead toprioritiseworkload Logical - Works ina clear and consistent manner Attention to detail - Thorough in carrying out a task,with a high degree of accuracy Assertiveness - Confident, effective in puttingacross point of view to others Persistence -Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)