Resident Liaison Officer (RLO)
Location: Canterbury, Kent - Scattered Housing Projects – Various Sites
Salary: £30,000 + £5,000 Travel/Car Allowance
Contract: Full-Time, Permanent
About the Company
We’re proud to be partnering with a leading national property services contractor that has been delivering excellence in building repairs, maintenance, and improvement works for over 30 years.
Still family-run, the company has built an outstanding reputation for providing high-quality service and forming long-term partnerships with some of the UK’s largest clients across multiple property sectors.
Their work spans four key divisions:
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Social Housing Repairs & Maintenance
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Commercial Office Fit-Out
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Heritage Preservation
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Public Sector Maintenance
The Role
We are seeking a Resident Liaison Officer (RLO) to join the team delivering projects under the Social Housing Decarbonisation Fund (SHDF). You’ll play a vital role in maintaining excellent communication between residents, site teams, and clients throughout the project lifecycle.
This programme focuses on improving the energy efficiency of social housing properties, including:
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Loft Insulation
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Ventilation Upgrades
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Window Replacements
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M&E System Upgrades
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Cavity and Solid Wall Insulation
You’ll initally be working across a mix of houses and flats, followed by a further two years of ongoing works under the same scheme.
Key Responsibilities
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Act as the main point of contact for residents before, during, and after works.
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Coordinate appointments, surveys, and access for contractors.
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Address resident queries and resolve issues in a professional and empathetic manner.
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Ensure residents are informed of project timelines, progress, and any potential disruptions.
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Support the site team to deliver a smooth, resident-focused service.
About You
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Previous experience as an RLO, Resident Liaison Officer, or Tenant Liaison Officer within the social housing or property maintenance sector.
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Excellent communication and organisational skills.
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Strong customer service ethos and ability to manage sensitive situations.
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Full UK driving licence and willingness to travel between sites.
Benefits
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Competitive salary of £30,000 + £5,000 car/travel allowance
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Long-term, stable position within a reputable and growing company
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Supportive, family-run business culture with genuine progression opportunities