Graduate IT Support Technician
Sheffield
£28,000 -35,000K per annum
The role:
We are looking for a resolute IT Support person to join our team to work in partnership with our IT partners and help us achieve our business goals.
Responsibilities:
§ Provide high-quality IT support and service to our group and clients, ensuring needs are promptly and effectively and met.
§ Troubleshoot and resolve technical issues, both remotely and on-site.
§ Work in partnership and collaboratively with our IT partners
§ Assist in the implementation and maintenance of IT systems and infrastructure.
§ Monitor and manage service requests, ensuring timely resolution and communication with clients.
§ Collaborate with SMH stakeholders and clients to understand their requirements and provide tailored solutions.
§ Document and maintain accurate records of service requests, resolutions, and client interactions.
§ Stay up to date with the latest technology trends and best practices to provide informed support.
§ Participate in continuous improvement initiatives to enhance service delivery processes.
§ Manage IT hardware refresh programs
Requirements:
§ Microsoft qualifications would be beneficial.
§ Proven experience in IT support or a similar role.
§ Strong technical troubleshooting and problem-solving skills.
§ Excellent communication and pe...