We're recruiting an experienced Housing Manager to join a local authority on a 12-month contract, stepping into a key leadership position within the housing service. This is an urgent requirement due to a departing manager and offers the opportunity to take ownership of a high-performing team, managing both operational delivery and strategic oversight across housing management functions.
This is a community-based role with a strong on-site presence.
The Role
·Lead and manage housing management services across tenancy, estates and resident services, ensuring effective and compliant service delivery.
·Manage complex tenancy issues including escalations, breaches, ASB cases and enforcement action in line with legislation and policy.
·Handle formal complaints and ensure timely, professional and customer-focused responses.
·Provide day-to-day leadership, guidance and support to frontline housing staff, driving performance and consistency.
·Oversee rent collection and income-related activity, supporting teams to manage arrears effectively.
·Manage estates services including grounds maintenance and contractor performance.
·Develop, manage and monitor Service Level Agreements and contracts to drive service improvement.
·Lead on tenancy fraud investigations and ensure appropriate action is taken.
·Monitor service performance, identify areas for improvement and implement solutions to enhance delivery.
·Ensure all services are delivered in line with organisational objectives, housing legislation and best practice.
Key Requirements
·Strong experience within housing management at a senior or managerial level.
·Proven experience managing complex tenancy issues, ASB and complaints.
·Ability to operate both strategically and operationally within a housing service.
·Strong leadership skills with experience supporting and developing teams.
·Excellent communication and stakeholder management skills.
·Experience managing estates services and contractor performance.
·Experience developing and managing SLAs and driving service improvements.
·Full UK driving licence and access to a vehicle.
·CIH Level 4 (or equivalent) or demonstrable equivalent experience.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from Housing Managers, Housing Officers and Housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment.
For more information, call Zubair at Carrington West on(phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us