Account Manager - Retail SaaS
Be part of a fast-growing technology company transforming safety and efficiency with next-generation video solutions.
About the company
1. A market-leading provider of video technology and cloud platforms with customers across more than 40 countries
2. Trusted by public sector, enterprise, and commercial organisations to deliver greater transparency and safety
3. Committed to innovation that helps protect people and create safer environments
4. Headquartered in the UK with a rapidly expanding international presence
About the role
5. Manage and grow a portfolio of existing enterprise retail accounts, acting as the primary commercial contact
6. Drive renewals and retention by ensuring customers see continued value in the solutions delivered
7. Identify upsell and cross-sell opportunities, building strong senior-level relationships with key stakeholders
8. Partner with technical and customer success teams to ensure seamless rollouts, integrations, and long-term adoption
9. Provide account insights and market intelligence to influence internal strategy and product development
10. Report on account performance, pipeline, and renewal forecasts to ensure accuracy and growth
Your Previous Experience
11. 2+ years’ experience in account management or customer success
12. Must have experience in technology, SaaS, or security solutions having managed large enterprise retail accounts
13. Strong track record of retaining, renewing, and expanding accounts with multiple stakeholders
14. Commercially astute with experience in contract negotiation and managing complex renewals
15. Proficient in CRM systems (e.g. Salesforce) and comfortable with structured account planning
16. A proactive, positive communicator with high emotional intelligence and a collaborative mindset
Package
17. £50, - £70, + uncapped commission (OTE £,) DOE
18. HYBRID - 2 days p/w in South West London
19. Private Medical Insurance for peace of mind
20. Birthday off to celebrate your way
21. 25 days’ holiday plus the option to purchase an additional 5 days
22. Early finish on Fridays (2pm)
23. Clear career progression and investment in training as part of a scaling sales team