About Salesupply
Working at Salesupply means being part of a global network. From our 15 offices in Europe, America, and China, we support retailers with their international customer service needs. The UK office, located in Hethersett, Norfolk (with client meeting offices in London), is looking for a seasonal Customer Service Advisor to join our team over the busy Christmas period.
What will you be doing?
As a Customer Service Advisor, you'll be the first point of contact for customers on behalf of our clients. You'll provide support via phone, email, and chat, handling queries in a professional and customer-focused manner.
Your role will include:
* Answering customer questions quickly and accurately.
* Handling enquiries and complaints with empathy and efficiency.
* Escalating issues to client head offices where necessary.
* Keeping information up to date and following client procedures.
You'll work as part of a close-knit team in Norfolk, where we balance hard work with a supportive, friendly atmosphere.
Are you someone who:
* Is accurate, organised, and customer-focused?
* Can stay calm under pressure and handle busy periods?
* Speaks and writes fluent English?
* Enjoys working as part of a team?
* Is available to work office hours (09:00–18:00) from November to February?
If so, we'd like to hear from you.
What we offer:
* A seasonal contract from November to February.
* A market-based salary of £25,400 (pro rata).
* A fun, supportive team environment.
* Professional training to strengthen your communication skills.
* 21 days holiday (pro rata) plus bank holidays off.
Interested?
Send us your CV and optional cover letter. We'll be in touch if we think you're the right fit for our Christmas team.
Job Types: Full-time, Fixed term contract
Contract length: 4 months
Pay: £25,400.00 per year
Benefits:
* Casual dress
* Free parking
* Health & wellbeing programme
* On-site parking
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (required)
Work Location: Hybrid remote in Norwich NR9 3AY