Job Description
Job summary
This is a critical high impact leadership role within the UK Hydrographic Office’s (UKHO) Technology Senior Leadership Team (SLT), reporting directly to our newly appointed Chief Digital and Technology Officer (CDTO).
It is an exciting time for the UKHO’s Technology Division, with around 250 colleagues working with strategic partners to deliver our digital and organisational strategic objectives. The division plays a central role in delivering the UKHO’s vision for 2034, with a complex technology estate and a strong focus on service, delivery and innovation.
The leadership role will ensure operational excellence, service readiness, continuous improvement and importantly, alignment with our strategic objectives and our vision for 2034.
This role is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key stakeholders within the Ministry of Defence and external partners. This leadership role will act as a role model to create a high performing, service driven and cust...