Reservations, Meetings & Events Agent Moxy & Residence Inn Slough – SL1 1GZ Cycas Hospitality We’re looking for an energetic, organised and guest-focused Reservations, Meetings & Events Agent to join our crew at the dual-branded Moxy & Residence Inn Slough ! If you love helping guests, enjoy fast-paced days, and want to build your career in hotel commercial operations, this role is for you. At Cycas, we put people first. We encourage our crew to be their true selves so they can deliver POSITIVELY OUTRAGEOUS service every day. What You’ll Be Doing Supporting the Reservations, M&E and Commercial team, you will: Handle daily incoming reservations, groups, and event enquiries Update bookings, confirmations and rooming lists with accuracy Coordinate event details and ensure smooth handover to the operations team Assist in managing group allocations and tracking pick-up Maintain the M&E diary and support with meeting room set-up information Help prepare weekly commercial and operations communication Build positive relationships with clients, agents and travel partners Support with system updates, data entry and Opera maintenance Arrange and host property show rounds when required Work closely with the Reservations, M&E Manager on rate loading, proposals and client follow-up Proactively spot upsell opportunities and support revenue growth This is a hands-on role focused on coordination, communication, and accuracy — perfect for someone developing their commercial career. What We’re Looking For Passionate, motivated and guest-focused Strong organiser with good attention to detail Comfortable multitasking in a lively, fast-paced environment Confident communicator with excellent telephone skills Opera PMS knowledge (preferred, not essential) Previous hotel or customer service experience What We Offer A fun, spirited workplace where individuality is celebrated Global career opportunities across 7,000 hotels A supportive and ambitious commercial team to learn from Ongoing training and development Travel discounts worldwide A chance to be part of a growing, innovative company If you’re ready to grow your career and be part of something exciting, we’d love to hear from you! Please apply with your CV, current salary, and notice period. All offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK.